Our key operations data was stored in several source locations.
We found conventional BI Tools to be backwards looking.
API connectors are limited and data wrangling is extremely difficult.
You can't always get everyone to agree to a single source of truth.
But it is critical to have visibility over your key data.
The number of data sources a typical IT department has to look after presents several headaches.
Stratiam has clear RAG status settings - so you can rapidly pinpoint issue areas.
“Stratiam aggregates data from multiple operational systems and tools, such as logs, performance metrics, and security data, to provide a comprehensive view of an organisation’s IT environment.
By blending this data, Stratiam provides unique insights into an organisation’s security posture, IT service performance, and cloud usage.”
- Dave Poulton, Intergence CTO
Our objective for Stratiam was to address the most important needs that customers have when it comes to managed IT services.
Experience
Experience refers to the overall quality of service that customers receive.
This includes responsiveness, expertise, and reliability.
By ensuring that customers have a positive experience with our managed IT services, we build trust and foster long-term relationships with them.
Transparency
Transparency involves being open and honest about the services we provide and how we provide them.
This includes things like clear communication, providing detailed reports and updates, and being transparent about our pricing and billing.
By being transparent, we will build confidence and trust with our customers, which is essential for our business relationships.
Observability
Observability refers to the ability to monitor and measure the performance of your IT services.
This includes things like tracking performance metrics, identifying potential issues, and being able to resolve problems quickly.
By having a high level of observability, you can ensure that our customers receive high-quality, reliable services that meet their needs.
