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Example metrics for Incidents & Requests:

The following shows the example metrics and measures we've used in the Stratiam platform for the corresponding category. The data sources from which these are powered are listed by icon below.

Incidents & Requests

  Avg. MTTR
  Incidents by Severity
  Internally Sourced Tickets
  P1 Incidents
  P2 Incidents
  P3 Incidents
  P4 Incidents
  R2 Requests
  R3 Requests
  Resolved within SLA (%)
  Requests by Severity
  Resolved Tickets
  Tickets by Status
  Total Tickets
  Unresolved Tickets

Metrics provided by these data sources:

View all SmartTile category types.