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Example metrics for Service Desk:

The following shows the example metrics and measures we've used in the Stratiam platform for the corresponding category. The data sources from which these are powered are listed by icon below.

Service Desk

  Ratings
  Users
  Groups
  Sites
  Locations
  Total Tickets
  Resolved Tickets
  Resolved within SLA (%)
  Unresolved Tickets

Metrics provided by these data sources:

View all SmartTile category types.