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Example metrics for Service Desk:
The following shows the example metrics and measures we've used in the Stratiam platform for the corresponding category. The data sources from which these are powered are listed by icon below.
Service Desk
Ratings
Users
Groups
Sites
Locations
Total Tickets
Resolved Tickets
Resolved within SLA (%)
Unresolved Tickets
Metrics provided by these data sources:
View all SmartTile category types.