*Stratiam self-resolve factor is the % of tickets that can be self resolved if correct communication are automatically sent to end user (e.g. "Have you attempted to turn it on and off again?").
**Stratiam auto-resolve factor is the % of tickets that can be auto-resolved by way of a logic flow (e.g. if thing X happens then do thing Y).
***Stratiam pre-empt factor is the % of tickets that can be avoided from generation in the first place (e.g. by use of Stratiam's machine learning to identify a device that's about to hit max CPU before it does). Example here.